How is Control-F1 better than traditional remote control software and more advanced web-based remote control technologies?
Control-F1 provides significantly greater functionality and value than remote control and web-based remote control software. The major points of difference are: Control-F1 is better than being there. Control-F1’s Diagnostic and System Management Tools have the power to retrieve large sets of information about a customer’s computer as well as to invoke change on the computer automatically, instantly and accurately. As a result, the time required to support a customer can be significantly decreased. Whereas it normally may take 10 minutes to gather a set of diagnostic data on the phone, and 5 minutes to collect that same data using “remote control”, Control-F1’s tools could retrieve the desired information in a matter of seconds. Of course, the use of these Diagnostic and System Management Tools takes place within a live web-based support environment. Support time does not have to equal down time. Control-F1’s Diagnostic and System Management Tools operate in the background. As a result,
