How is conformance with ISO20000 demonstrated?
Conformance can be demonstrated in various ways, both internally and externally. • internal reviews can be used to assess on a more detailed level whether the current IT service management processes conform to the standard and establish areas for improvement. These reviews might be part of an existing Continuous Service Improvement Programme. • external reviews tend to be less detailed but are likely to be seen as more objective and so carry greater weight than internal ones since they are both impartial and independent. If a Registered Certification Body (RCB – commonly known as an external auditor) conducts the external review and you meet the certification criteria, your organisation can become certificated as part of the scheme: you can then display the ISO20000 certification logo. This demonstrates that you have been independently assessed as having adequate controls and procedures in place and that you are able to consistently deliver a quality service. There is a list of accredi
