How is Beetil different to other service management tools?
Beetil has been designed with the end user in mind rather than supporting every last detail of a framework. At the end of the day it’s all about the people who have to use it. In a comparison of Beetil with other ITSM and ITIL-based tools out there we believe Beetil wins hands down when it comes to ease of use. There are a lot of other very nice and easy to use tools out there that cover just incident management or issue/bug tracking – however with Beetil this is just a fraction of the equation. To really get the true benefit from implementing service management philosophies and processes you need an integrated tool that lets you see how your incidents, problems, changes, releases and assets relate to and affect one another.
