How is an HP support extension beyond 2006 requested?
A4. Basic level support customers should receive a normal support renewal notice, including software update services and basic (telephone) coverage, when their support contract is up for renewal during 2006. HP plans to work with customers with higher-level support requirements such as Mission Critical support to discuss their specific needs, and if desired, to investigate the particulars of a customized post-2006 support plan. Customers can also elect to contact HP directly. Note: customers’ recent support agreements may have referenced an end of support life date of 12/31/06. A process to update agreements automatically to take this extension into account is currently being implemented within HP. See A2 in the 4/4/2006 addendum, above.
