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How is a warranty service call made during off-hours?

off-hours service warranty
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How is a warranty service call made during off-hours?

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After normal business hours you must leave a message with customer service (extension 113, 132, or 159) providing contact name, place of business, where unit is located, model number and serial number, description of the problem and if possible, installation date. Contact Continental the following business day during normal business hours of 8 A.M. to 5 P.M. Eastern Time.

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