How is a verbal termination handled by DHP?
A. You may call your Enrollment Representative directly to terminate coverage for an employee and/or dependents (see Section II in your Administration Manual for your Enrollment Representative’s name). The Enrollment Representative will take down the information over the phone and process the changes immediately. As a follow-up, the Enrollment Representative will send a confirmation letter to you and the employee to ensure the termination was handled correctly. Please review the confirmation letter to make sure it is accurate and keep the copy for your records. If you reconcile your bill each month (as opposed to paying as billed), please make sure to note the termination on your billing reconciliation form.
