How is a shared service arrangement different to what happens now?
Currently, each agency typically has its own Corporate Services section (or in the case of smaller agencies a few staff who perform a mix of Corporate Services functions) that provides a range of back office services to the agency and its personnel. This has resulted in considerable duplication across the sector, the inefficient use of resources and the emergence of a diverse collection of different Business System essentially performing the same functions – yet typically unable to share information or produce compatible reports. By using agency specific Service Level Agreements but common Business Systems and processes, the shared services approach is able to combine the flexibility and responsiveness of the decentralised model with the economies of scale and common standards of the centralised model – yet avoid the negative features of these two models. After a period of transition, agencies belonging to a cluster will purchase the Corporate Services they require from their designate
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- How is a shared service arrangement different to what happens now?
