How is a new MLA contract processed?
Two copies of the contract, signed in ink, and a copy of the purchase order for the original order should be sent to Novell at the address indicated on the contract. Upon receiving your agreement, Novell confirms the submitted contract is the latest version and verifies you have signed the contract and completed all customer fields. Novell also confirms that the reseller fulfilling your order is a valid MLA Software Services or Fulfillment Agent. Once all the information is verified, Novell countersigns the contract and sends one copy of the original, signed agreement back to the customer. Novell also sends notification via email to the customer and reseller of the acceptance of the contract. The customer’s contract number will accompany this email notification.
