How is a fault defined under the Customer Service Guarantee?
The CSG defines a fault or service difficulty as one or more of the following: • the absence of a dial or ring tone; • the inability to make or receive calls; • disruption to communications due to excessive interference; • repetition of service cut offs; • another condition that makes the service unusable; and • if the service includes an enhanced call-handling feature that required activation by a phone company, the non-functioning of this feature.
