How is a customer authenticated?
BSG provides several different options for authenticating a customer prior to charging purchases to the customer’s home phone bill. All accounts are screened to identify the billing telephone company. This screen also includes a 21-point fraud check and a check against the telco account information. The authentication process requires the customer to provide a piece of private information, such as the last four digits of their social security number, which is then validated against external industry sources. The customer can also be authenticated via a third party verification process.
