How is a 911 call through Hamilton VRS handled?
A. Because the Internet functions differently than the standard telephone network, your specific location information is not able to automatically be given to emergency personnel. Therefore, the VI will connect to the emergency call center through a third party agency that keeps track of the local Public Safety Answering Points (PSAP) centers across the country that handle emergency/911 calls. You will be required to provide your specific location, as well as the nature of your emergency to the VI when connected. Your call with then be directed to the nearest PSAP to you and emergency personnel will communicate with you through the VI regarding your emergency.
