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How important is Training for a successful CEM strategy?

April 26, 2017cem strategy successful TRAINING

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How important is Training for a successful CEM strategy?

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The difficult part about successful CEM is balancing business needs and objectives with the Customer Experience. Training is extremely important to a managing Customer Expeience. If you have a quality product, good training and a CEM philosophy of “Through The Customer’s Eyes” you have the base for a very successful company. All you need now is the people to execute your business model.