How important is the web site to e-government?
The web site is the focal point of e-government. Most small cities or municipalities don’t have full time IT resources, therefore it’s essential that non-technical staff can maintain the web site. In Loveland we don’t have an IT department, and a person from the city manager’s office maintains our web site. We also have various departments maintain their own information. For example, the Public Works Department puts out information regarding special projects, road works, etc. The Police Department puts out information about programs such as neighborhood watches. Our Billing and Zoning Department makes available meeting agendas, minutes, case files, etc. Did you experience any resistance to adopting e-government? Everyone internally recognized that the demand for these services was coming from our customers, and we had to respond. The impetus for change also came from our City Council. Our Mayor works for General Electric, and he’s asking us to provide the same type of facilities that h
