How important is speech recognition?
This is tantamount to “how high is up?” Speech recognition and touch tone both have very good user interface characteristics and their deployment is completely dependent on the application. For example, those touting speech as the “only interface” need only call their airline with their mobile phone in a noisy airport to realize speech recognition and noisy backgrounds don’t like each other. Conversely, the law may one day dictate the only interface between human and phone in the car is voice…meaning speech recognition. At XO Interactive, we apply the right technology to the problem without any bias. This approach keeps our usability high and client frustration low.
