How important is icon driver compatibility?
It is important that the icon software is compatible with all operating systems on the market to avoid the costs associated with the installation process. The installation may generate a call to the device or computer manufacturers technical support services. The result is a less than satisfactory user experience and the cost of the technical support call. These costs can be the largest revenue drainer on any product manufacturer. Computer industry analysis estimates each phone call to technical support costs a minimum of $55 per call.