How have you prepared BMW service technicians in the U.S. for diesel engines, an engine type with which they are not familiar?
BMW of North America has taken a 3-level approach to train technicians for BMW Advanced Diesel. In autumn 2007, we rolled out web-based training on basic diesel operation (Level 1). For Level 2, we brought technicians in for an instructor-led two-day course on basic diesel operation, wherein we discussed mechanical differences between the two engine types, and provided systems training on turbochargers, common rail direct injection, exhaust emissions treatment, etc. Finally, starting in July 2008, technicians have been attending the “Advanced Diesel” instructor-led course (2 days), To-date we have trained more than 1 technician per center to this 3rd level. The Advanced Diesel course specifically concentrates on systems unique to the BMW 335d and X5 xDrive35d. Diagnostics, vehicle operation, and specific services and repairs are covered at this level. Simultaneously, non-technical personnel (Service Advisors, etc.
