How have operations and/or business philosophy changed since the sale of the companies to FLSmidth?
If there had been any doubts in my mind regarding FLSmidth’s desire and commitment to maintain and support Excel’s business philosophy and corporate culture, there would have never been a sale. In fact, according to FLSmidth, one of the most attractive aspects of Excel was its dynamic customer-focused culture. They have looked to Excel to help them improve their approach to aftermarket support on their installed equipment around the world in order to increase their market share on the highly profitable aftermarket replacement parts. You market the high level of customer service and support by Excel. How has this training and philosophy enhanced your companies’ growth? I have a firm conviction in the belief that the success of a company is not so much about its products or services as it is about the passion and dedication of its people. Great products and services are simply a “byproduct” of a highly energized and tightly aligned team of people. Excel’s culture insists that you have a
