How has the technology of remote instrument monitoring, or remote diagnostics, evolved?
Nemetz: It’s improved immensely. Our service engineers use the Blackberry to code their calls and order parts and notify us of where they are within the service call. And our Innovision headquarters facility has equipment to control all the remote diagnostics of our products. It’s basically over phone lines to protect proprietary information, but we can get into almost all the systems at any time. Aviotti: With our infusion products, which are wireless devices, we put a server into the hospital network. We have a piece of software on the server that tells if there’s any software or hardware problem with the server or the applications on it. Then we can remote in to see what’s going on. On the dispensing side also, we have agents on all the equipment and on the major console. We can look at the hardware and software condition remotely via the Internet before we dispatch any service tech to the customer’s location. McBride: I think certainly there’s a significant move toward sophisticate
