How has the image of pawn broking changed since the 1930s?
Response: Today’s pawnbroker is upgrading everything from the interior and exterior of his or her shop location, employee presentation, customer service, signage, marketing and the merchandising approach. Pawnbrokers focus on providing exceptional customer service and are very active in the community, both politically, and in local charities. Pawnshops today range from a single and multi-store operation to publicly held company chains. The atmosphere at a pawnshop is nothing like Rod Steiger’s depiction in the Hollywood production of “The Pawnbroker” — just visit one to see for yourself.
