How has technology evolved over the past few years in the BPO industry?
Technology infrastructure, service, and skills have seen drastic changes over the past few years. This is due to a number of initiatives with regard to bringing in the best practices, streamline processes, augment skills, consolidate infrastructure for improving cost effectiveness and customer satisfaction. Consolidation has resulted in significant savings of both capital and operational expenses. The global WAN infrastructure has evolved from point-to-point international private leased circuits to meshed high capacity point-to-point connectivity that has not only reduced the costs, but has also resulted in a scalable network. Similar consolidations were done in servers and storage for better utilization of resources, increasing availability and scalability, and reducing management overheads. Development of the platform for infrastructure management has brought in an enhanced value for internal and external customers. Automated tools and defined processes have provided the facility to
