How has new networking collaboration technology helped Tesco address the challenges of expanding its international operations?
Mike McNamara: During the past year we have focused intently on using networking technologies to improve how we can communicate, collaborate and share knowledge with our increasing numbers of management offices around the globe. We think new communications technology can help us improve our operations in three areas — broadcasting information, sharing expertise and collaborating to make decisions. To address these three areas, we have used three primary technologies: our intranet, Cisco’s WebEx conferencing service and Cisco TelePresence. The intranet has done a nice job of providing repositories of information, as well as a means for community coaching, where specialized pools of experts can share knowledge through things like blogs, wikis, and other social networking tools. We have also set up team sites, which allow employees with a common interest to exchange information or make decisions in ways that are often much more effective than email or the phone. In what ways does Cisco W
