How has American Express met the challenge of the demographic change in the workforce?
The company views talent as a precious commodity, and as I said before, a competitive advantage. It recognizes that the needs of colleagues change at different points in their careers and across generations. The company demonstrates its commitment by testing and rolling out new workforce flexibility programs on an ongoing basis. Feedback from employees is an important input to the process of continuous improvement. It is imperative to both understand and successfully inspire the next generation of leaders in order for Amex to continue to be successful, so this is a priority. American Express has been recognized numerous times for its commitment to diversity. How does this commitment strengthen American Express? Talent knows no boundaries, so unless diversity is embraced, organizations are limiting the potential of individuals and the organization as a whole. The commitment to diversity is both the right thing and the smart thing to do. How has back-up child care supported American Expr
