How fast is service response?
Our goal is four working hours. This may not always be attainable, but at least we expect our suppliers to maintain a four-hour average. (This would mean that one response might be one hour, but the next seven hours, etc.) Note also, that our users will be rating the suppliers on service, among other issues, on a regular basis. If one of them is lagging, we will be able to tell pretty quickly. Return to top 30. Can I recycle my Smart Printing toner cartridges through the Guy Brown recycling program? No, that program is focused on laser printer and ink jet cartridges, not those for copiers. Copier cartridge recycling depends upon the policy of the supplier you select. Return to top 31. Why is IKON no longer part of the program? Briefly, there were issues of concern to us in that relationship that could not be worked out. For a more extensive FAQ on this subject on our secure page, click here. Return to top 32. Can all three of the Smart Printing vendors support scanning to Star Panel? Y
Our goal is four working hours. This may not always be attainable, but at least we expect our suppliers to maintain a four-hour average. (This would mean that one response might be one hour, but the next seven hours, etc.) Note also, that our users will be rating the suppliers on service, among other issues, on a regular basis. If one of them is lagging, we will be able to tell pretty quickly. Return to top 30. Can I recycle my Smart Printing toner cartridges through the Guy Brown recycling program? No, that program is focused on laser printer and ink jet cartridges, not those for copiers. Copier cartridge recycling depends upon the policy of the supplier you select. Return to top 31. Why is IKON no longer part of the program? Briefly, there were issues of concern to us in that relationship that could not be worked out. For a more extensive FAQ on this subject on our secure page, click here.
