HOW FAR BACK WILL THE TELECOMMUNICATIONS SERVICE PROVIDER GO WHEN ISSUING CREDIT?
Each state Public Utilities Commission has established guidelines for how far back a refund may be issued. In most states the Statute of Limitations is six years, even if evidence that the billing error existed for a longer period of time can be demonstrated. If no documentation can be provided, the maximum credit is typically two years. Some telecommunications service providers are now limiting their liability by inserting clauses in their contracts that you are responsible for reviewing your bills as you receive them and that they will not issue refunds for incorrect billing going back beyond six months. Try to have this restriction eliminated from any of your agreements.
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- HOW FAR BACK WILL THE TELECOMMUNICATIONS SERVICE PROVIDER GO WHEN ISSUING CREDIT?
