How DX handle the EMS order? Why I get my partial shipment with Registered Airmail Service even though I have paid EMS fee for the order?
If you have upgraded your order with EMS service, please be aware that the EMS fee listed is only available for one shipment. We will send all the items in one package via EMS service as possible as we can. But if some products are sold out during fulfilling process and partial shipment is needed, the available items will be shipped out firstly via EMS service and the rest items will be sent through Registered Airmail Service later. Should you prefer all items shipped by one EMS package even some items need extra time, you may contact us through our Customer Service Express Service as soon as you place the order on us.
Related Questions
- How DX handle the EMS order? Why I get my partial shipment with Registered Airmail Service even though I have paid EMS fee for the order?
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