How does Xerox define effective customer experience?
An effective customer experience is one of synergy. At Xerox, our Lean Six Sigma team prides itself on working with our customers to define goals, measure current processes, identify inefficiencies and improve and monitor them to be certain developments are long lasting. It creates a chain reaction. Lean Six Sigma helps our clients, who can then pass efficiencies and a better experience onto their customers. For instance, the Brooklyn Public Library wanted to curb unnecessary spending. Library administrators worked with the Xerox Global Services team to develop a fact based analysis to find the core processes taking place within the library’s patron printing system. Once recognized the team sought to find ways to control the processes and automate them, ultimately leading to a print-for-pay system that provided better services for library goers and more time for library staff. Xerox Lean Six Sigma has a plethora of tools available to be used for virtually any customer challenge that em
