How does Wholesalebulbs.net handle returns for damage in shipping?
The customer is responsible for inspecting the order for damages or missing items and reporting it within 24 hours. Reports after that time will not be honored. Product damaged in shipment will be replaced at no additional charge or credited to the credit card of original charge. The product must be kept in its original shipping packaging for ten business days or until the shipper makes inspection. A picture of the freight upon arrival is helpful for you to keep on record as well. Credit will be issued for the exact number of fluorescent bulbs or tubes damaged in shipment. Shipments not delivered by the delivery company will be reshipped at no additional charge. Fluorescent tubes will only be reshipped one time. After that, credit will be issued.
