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How does Unattended Support work?

April 26, 2017support unattended

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How does Unattended Support work?

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During a live support session, you send a request asking your customer to permit Unattended Support on their computer. Once granted permission, you create a nickname and an access code enabling you to work on their computer when they’re away. Or, you can log in to GoToAssist Express during an on-site visit and perform the installation directly on their computer. When you want to access a computer you’ve set up for Unattended Support, you just click the GoToAssist Express system tray icon, select the computer from your list of unattended computers and type in your access code. Note: Your customers need to leave their computers ON in order for you to work on them remotely. Also, Unattended Support is currently unavailable for use with Mac® computers.