How does UCSD use the Balanced Scorecard?
UCSD places the vision, mission, and values of the organization at the center of strategic planning and performance measurement activities. The UCSD Balanced Scorecard used 4 primary tools or perspectives: • Financial/ stakeholder perspective: This measures how we look to our resource providers through tools such as profit/ loss statements, balance sheets, and budget reports. Departments can use results to develop and implement revenue, cost saving, and budget strategies, create a risk management program, and establish internal controls. • Internal process perspective: This measures our productivity and effectiveness through benchmarks comparing us with our peers in order to build best practices and internal controls. We have used past results to develop process improvement projects and cross-functional teams, and invest in new technology tools. • Innovation & learning perspective: This measures how our employees feel through measures such as the Staff@Work survey conducted annually fo
