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How does the TCCT Helpdesk process the technical issues I report?

April 26, 2017helpdesk process report tcct Technical

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How does the TCCT Helpdesk process the technical issues I report?

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Once your issue is reported, our system logs when the issue came in, delegates the task to the appropriate resources, and monitors how long it takes to fix the problem. The TCCT Helpdesk also escalates your reported issue to senior engineers, then management, if set timeframes have been exceeded. 25.