How does the staff adopt integration concepts, such as quality and efficiency, into their routines?
You can’t have efficiency unless you have quality, because otherwise you end up paying a lot for low quality. We have adopted a strategy of ‘doing a good job with the tasks we need to accomplish’. Continuous improvement of our daily routines has earned us AENOR UNE-EN ISO 9.001:2000 certification for over 80% of our hospital services, namely admission/appointment reminders, inpatient services, emergency care, surgery/sterilisation, intensive care, radiodiagnostics, patient record management, billing, medical and administrative discharge processes, and the following support services: maintenance management, food service management, and laundry management. This certification will be extended next year to include our haemodialysis, neonatology, hospital pharmacy, and outpatient medical consulting services, which will mean that virtually the entire hospital will be certified. We are also working on ISO 14.001 environmental certification, and we intend to continue moving forward in this are
Related Questions
- If Eugene Field has consistently achieved at high levels and is not the worst school for staff efficiency or utility cost per student, why has Eugene Field been targeted for closure?
- What are the aims of teachers/staff who use Quality Circle Time?
- How do teachers and staff actually use Quality Circle Time?
