How does the shipment arrive and what if it is damaged?
UPS will usually handle all items up to 75 pounds. Freight Companies (Common Carriers) provide curb side service for all items listed on the website that are over 75 pounds. You will be notified to schedule the receipt of your order and will be responsible to have the necessary help for unloading. A Factory Glass Direct representative will help you with this set up. All listed products are shipped prepaid and insured. For any damage claims, refer to the Polices section of this website for specific inspection and reporting procedures. Subject to Terms Of Sale .