How does the Representative follow-up with the subscriber if the Help Button is pushed?
Unlike other emergency response services, Lifeline has an important feature called “closed loop” that ensures help will arrive at the home. When a responder is called by a Lifeline Monitor from the Lifeline Response Center, they are instructed to go to the subscriber’s home to check on them. The responder will then press a button on the Lifeline communicator unit so the Lifeline Monitor on staff can follow up with the responder to see if any additional assistance is needed. If for any reason the responder was unable to reach the home or failed to respond within 30 minutes the communicator unit will send a second message to the Lifeline Response Center indicating that help did not arrive. The Lifeline Monitor on staff will then follow up with the subscriber and arrange for another responder or for emergency assistance from the police, fire or ambulance.
