How does the PUC regulate operator services?
The PUC does not fully regulate OSP companies. For example, OSP rates are not regulated. Full regulation would increase the costs of services and impede competition. However, OSP companies must obtain a certificate from the PUC to operate in Oregon. The requirements imposed on operator services, adopted by the PUC after lengthy investigation, are designed to protect you by helping you get the information you need to make an informed decision when you use operator services. Companies that violate PUC rules are at risk of losing their certificates and their ability to operate in the state. What if I have a complaint about an OSP? If you have a complaint about OSP charges when you receive your bill, contact the OSP company directly. The company’s name and phone number will appear on the bill. If you believe an operator service company has incorrectly handled a call or violated another rule enforced by the PUC, contact the PUC Consumer Services Division in Salem. You may contact the office
