How does the procedure of settling complaints work?
The consumer can inform the foundation that the hallmark flower bulbs do not meet expectations the moment he comes to that conclusion. It is important that a clear description of the complaint be given AND that the packaging is sent along. The consumer will be sent a confirmation that the complaint is being dealt with and that the supplier will respond/make a proposal within a month with regard to settling the complaint. • What are the activities of the Holland Flower Bulb Hallmark Foundation? The foundation s activities are holding inspections and checks performed at the member companies. These inspections range from inspecting in the field to entrance and exit checks at the associated exporters. The foundation sees to it that the regulations are complied with. The Foundation keeps track of any consumer complaints and sees to it that they are settled correctly. The foundation takes disciplinary measures against members who do not completely comply with the regulations. • How can hallm
