How does the porting process work?
1. Begin the LNP order through SalesOE at time of sale or anytime thereafter by the customer through My Account. LNP should take 5-10 business days, but can take up to 30 days. 2. CBSSYS Clear provides a temporary telephone number until porting is complete. 3. The customer must fill out the eLOA within 5-days of the port order. Fill this out on behalf of the customer at time of order if possible. 4. The customer will be notified of the port date through My Account. 5. Success! The number will be moved from previous provider to CBSSYS Clear. The temporary number will be removed and the ported number assigned. 6. Instruct the customer to cancel their old service only after the port is complete. Their previous service will not automatically cancel. The customer should NOT cancel the account before the port is complete.
