How does the PCC complaints process work?
The PCC’s principle role in any complaint is essentially to act as a dispute resolution service. Through a process of mediation between the complainant and the editor, we will try to come up with a resolution that is – primarily – satisfactory to you. Our approach is non-confrontational, non-bureaucratic and our services are totally free to use. We work transparently and all correspondence is seen by both sides so you are always clear about what the publication is proposing. You can find out more about our complaints process here.
