How does the Office of the Public Guardian and Office of the Public Trustee handle investigations?
A complaints officer with Alberta Seniors and Community Supports receives written complaints and evaluates whether, in the written complaint, a private guardian, trustee, or co-decision-maker is not complying with their duties or the order and the represented or assisted adult’s person or property may be harmed as a result of this failure. If the complaint meets this two-part threshold, the complaints officer will refer the matter to an investigator. If a complaint is screened out, written reasons will be provided to the complainant and options will be provided for them to consider, such as providing more information, or contacting the Office of the Public Guardian. The investigators have the authority to: • Interview the adult and other parties about the investigation; • Require production of relevant records from guardians, trustees, co-decision-makers, and service providers; and • Apply for court orders permitting entry to premises where the adult resides and access to relevant reco
