HOW DOES THE NEW YORK PROGRAM OPERATE?
The Attorney General’s office will review the “Request for Arbitration” form to determine whether your claim is eligible under the lemon law to be heard by an arbitrator. If accepted, the form will be forwarded to the Administrator for processing. The Administrator will then ask you to pay the required filing fee. Upon receiving the filing fee, the Administrator will appoint an arbitrator and schedule a hearing to be held within 35 days. If rejected, the form will be returned to you together with an explanation for the rejection. A complete, step-by-step description of the New York Program follows this “Question & Answer” section in this booklet.