How does the monitoring centre respond to a Duress Alarm?
In the event of a duress alarm, the monitoring center does not call your home. Instead, the operator will inform the police department. Since the operator doesn’t know what kind of situation the customer is in and calling the home may make a bad situation worse. The operator will continue to call the names listed on your account until someone is contacted. They are requested to attend if possible. The operator will then contact the police again to inform that a person will attend and the approximate time of arrival. An attending person is advised not to enter the home unless the police are there. On a duress alarm, a police dispatch CANNOT be cancelled.
