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How does the monitoring center ensure that appropriate help was dispatched?

April 26, 2017appropriate center dispatched ensure help monitoring

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How does the monitoring center ensure that appropriate help was dispatched?

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When the emergency response center dispatches a responder or emergency medical services (EMS), they ask what the estimated time of arrival (ETA) is for that responder. After the ETA has lapsed, the operator contacts the client, responder and/or EMS to determine that help has arrived. If there is still a problem, the operator will take additional steps to get more help. Then a follow-up call(s) are made to ensure that help has arrived and the client’s needs are met.