How does the Metrics row and the Support row represent Annual Planning process?
The annualized targets are expressed in periods of “months”. For example: let’s say we have a goal to be number one in quality. One of our objectives supporting that goal is to improve our internal defect rate by 3% each year for the next six years. Last year, we only improved 2%. This year we would need to improve our expected 3% per year AND another 1%, which we failed to attain last year. Our improvement portion would be 3%+1%, or 4% for this year. We know that we won’t attain 4% right away, so we set our target based on the current state – let’s say that is 30% today. This year’s target would start at 30% and move linearly down to 26% (the 4% improvement portion) in twelve months or a 0.027% decrease each month. The monthly target is very specific, very measurable, very attainable, very relevant, and very timed. We build a chart and place that chart in the top row in the Quality column; our chart would be one of two or three. Now, let’s say that we know that our internal defect pro
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