How does the mail-order drug benefit work?
If you are a first-time user of your mail-order benefit, you must complete an enrollment form and submit this information and your original prescription(s) to the mail-order vendor. You must include a check for the appropriate copayment(s) or provide a credit card number. Be sure your physician has specified a 90-day supply on your prescription. After the initial form has been submitted, ordering refills is easy. You can either call in refills using a toll-free phone number or mail a refill request. Once the mail-order facility receives your prescription, it will be processed using Aetna U.S. Healthcare Pharmacy Management’s claim processing system, which is also used at all participating retail pharmacies. Generally, prescription orders are processed and shipped from the facility via U.S. mail within two business days of receipt if they are “clean” and do not require intervention. When requesting medications by mail, make sure you order a refill about 14 days before your medicine runs
