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How does the LevelOne Foundation Agent integrate with contact center agents?

April 26, 2017agent agents center contact foundation integrate levelone

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How does the LevelOne Foundation Agent integrate with contact center agents?

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Calls are transferred to an agent when automated diagnostics are exhausted, or when requested by a caller. The API provided as part of LevelOne Foundation will include text of what diagnostic steps have been accomplished prior to transfer. Additional SpeechCycle integration can add a “next step suggestion” for the call center agent.