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How does the LevelOne DSL Agent integrate with contact center agents?

April 26, 2017agent agents center contact dsl integrate levelone

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How does the LevelOne DSL Agent integrate with contact center agents?

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Calls are transferred to an agent when automated diagnostics are exhausted, or when requested by a caller. Additional integration will enable the LevelOne DSL Agent to send a forward looking screen pop to the agent desktop. Information provided includes a next step suggestion as well as detail on previously completed steps.