How does the law firm know if the invoice has been received by the customer?
The invoice will appear as an Active Invoice in the user’s inbox. Active invoices are those invoices received by the customer and in a ready or reviewed status (e.g., the customer has not yet approved the invoice for payment). At this point, the law firm user cannot see bill review information pertinent to the invoice. They will only be able to see this information, via the Invoice Summary Report, after the customer has reviewed and approved the invoice for payment.
