How does the Kofax Business Interaction Server 1.0 product know which media to use to contact the respective person?
There are basically two ways that the Kofax Business Interaction Server knows which media to use. • Recipient information is provided by the application which triggers the message In this case e.g. Ascent Capture provides all the information via the batch or document fields. Business Interaction Server can use the email or fax information provided as index fields and send the message to the correct recipient. This method applies if the information is available already in Ascent Capture or Ascent Xtrata Pro.(by connecting to a database and via scripts) and happens on the part of Business Interaction Server. • Recipient information is stored in a database or in a user directory Business Interaction Server can be configured to connect to an existing customer database or user directory which contains all the necessary customer data, including preferences regarding the media for contact. If, for example, an incoming document contains only the customer number, Business Interaction Server wil
