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How does the IT Assistant user interface determine the times that it displays?

April 26, 2017Assistant determine displays interface times user

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How does the IT Assistant user interface determine the times that it displays?

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Dates and times are reported according to the time zone configured on the management station. • Why can’t IT Assistant discover systems on the configured discovery range? IT Assistant cannot discover a remote system unless it can communicate with the remote system. To determine if IT Assistant can communicate with the remote system, use the Windows ping command from the command prompt, as follows: ping IP address (Replace with the actual IP address, and do not type the brackets.) When you ping a system on the network, a response message is returned if the remote system received the ping; otherwise, a time-out message appears, indicating a problem with the network or the remote system. If the ping command is successful and the client is not discovered or is shown as down, the problem may be related to the IT Assistant discovery settings or a status cycle that has not recently run. NOTE: Other things may affect the discovery process, check the discovery configuration informa