How does the Interactive Voice Response System work?
This is an automated telephone inquiry system which gives you details of accommodation availability and the current status of your tickets. The telephone numbers may be ascertained from the Station Manager/Reservation Office. The phone number at metropolitan cities are as follows: Calcutta: 136,137,138 Chennai:1361,1362,1363 Mumbai: 2656565 New Delhi: 1330,1335. On dialing these numbers you will be given step-by-step instructions to get the required information. This system is in addition to the telephone enquires attended to manually by the operators.
