How Does The Help Desk Work?
When you post a help desk query, an email is sent to the Help Desk Staff advising them there is a query that needs replying. The staff reply (please note the desk is manned 09.00 17.30 Mon-Fri only and we allow 24 hours for a reply to be sent. You will then receive an email advising you that a reply has been posted and you can then access it as above. The email shows the status of the reply. It does not mean that the action requested has been carried out.
